Returns, Damages & Cancellation Policy

[Business Owner Verification Required]: B2B ceramic sales generally operate on replacement or credit note adjustments rather than retail return windows. The exact notice period (e.g. 24 hours vs. 48 hours) and credit/replacement terms must be formally reviewed and approved by the business owner.

1. Nature of B2B Wholesale Supply

DECOR MISS supplies decorative ceramic products on a business-to-business wholesale basis. Because commercial wholesale prices are structured on bulk volumes and specialized freight logistics, consumer "change of mind" returns are not applicable to commercial purchase orders once confirmed and packed.

2. Order Cancellation Requests

Wholesale buyers may request an order cancellation prior to the consignment entering the palletization and carrier handover stage.

Standard stock orders: Cancellation requests must be submitted in writing via WhatsApp or official email before dispatch.
Custom or bulk project batches: Once production or dedicated kiln firing has commenced, orders cannot be cancelled or altered without prior written agreement.

3. Transit Damage Protocols

Due to the fragile nature of fired pottery and glazed ceramics, items are packaged carefully. In the rare event of transit damage, buyers must follow the inspection protocol below:

Mandatory Unboxing Video: Record a clear, continuous 360-degree video while opening the outer transport cartons and inspecting the inner dividers.
Photographic Evidence: High-resolution photographs showing the shipping label, carton exterior condition, and the broken piece clearly displaying the product model.
Timely Reporting: [Owner to confirm: Notify DECOR MISS within 24 to 48 hours of carrier delivery receipt].

4. Incorrect or Missing Pieces

If a consignment arrives with SKU discrepancies or missing counts against the approved packing invoice, notify our team immediately with a copy of the receiving slip and photographs of received cartons.

5. Resolution & Claim Settlement

Upon verifying the documentation:

Replacement: Eligible broken pieces may be replaced in the buyer's next dispatch cycle, subject to stock availability.
Credit Note / Adjustment: A commercial credit adjustment may be applied to future orders or agreed invoices upon mutual agreement.

[Business Owner Note: Insert preferred settlement mechanism, such as credit notes vs. immediate replacement shipments].

6. Submitting a Claim

To initiate a damage report or cancellation query, send your invoice copy, SKU list, and unboxing media to:

WhatsApp Support: +91 70427 75648 / +91 85870 69154
Email: connect@decormiss.com